Q1: What is the Minimum Order Quantity (MOQ) for your low-speed vehicles?
A: Our standard MOQ is typically 1 unit for a sample order to allow you to test the market and quality. For bulk orders, we offer tiered pricing. Please contact us for specific details based on your target market.
Q2: Can you customize the vehicle according to our specific requirements?
A: Yes, we offer extensive OEM/ODM services. We can customize the body color, logo, battery capacity, interior configuration, and even the software system to meet your local regulations and brand identity.
Q3: What are the main specifications of your low-speed vehicles?
A: Our vehicles generally feature a max speed of 45-80 km/h, with driving ranges between 100-300 km per charge depending on the battery option (Lead-acid or Lithium). They are equipped with vacuum tires, disc brakes, and optional features like air conditioning and multimedia systems. Please refer to our detailed spec sheet for specific models.
Q4: Do you provide spare parts support?
A: Yes, we provide 1% free spare parts (such as fuses, bulbs, and plastic clips) with every container shipment. We also supply full sets of body parts and key components (batteries, motors) for your after-sales service needs.
Q5: What certifications do your vehicles have?
A: Our factory and products are ISO9001 certified. Depending on the model and destination, we can provide CE, COC, DOT, or EPA certifications to ensure the vehicles meet the import standards of your country. Please let us know your destination port so we can confirm the specific compliance documents available.
Q6: Can these vehicles be driven on public roads in my country?
A: Our low-speed vehicles are similar to neighborhood electric vehicle (NEV) standards in other regions. However, road regulations vary by country. We recommend checking with your local transport authority. We can provide the necessary technical files to assist with your local homologation process.
Q7: What is the price term (Incoterms)?
A: We usually quote based on FOB (Free On Board) or EXW (Ex Works) terms. We can also arrange CIF (Cost, Insurance, and Freight) to your nearest port if you prefer.
Q8: What are your payment terms?
A: Our standard payment term is T/T (Telegraphic Transfer), typically 30% deposit to start production and 70% balance payment before shipment or against the copy of the Bill of Lading. L/C (Letter of Credit) at sight is also acceptable for large orders.
Q9: How do you pack the vehicles for shipping?
A: To save shipping costs, we typically ship in CKD (Completely Knocked Down) or SKD (Semi-Knocked Down) condition using iron frames or plywood cases. This allows more units to fit into a 40HQ container. We also offer CBM (Completely Built Unit) shipping if requested, though it increases freight costs.
Q10: What is the delivery time?
A: For sample orders, production takes about 15-20 days after receiving the deposit. For bulk orders, the lead time is typically 30-45 days, depending on the quantity and customization requirements.
Q11: What is your warranty policy?
A: We provide a 12-month warranty for key components like the motor, battery, and controller. The chassis and body generally carry a longer warranty. During the warranty period, we will send replacement parts for free for any quality issues not caused by human error.
Q12: How do I install and maintain the vehicles?
A: We provide a detailed installation manual and video tutorials. Since most of our vehicles are electric, maintenance is minimal compared to gasoline cars (no oil changes). We can also provide online technical support via video call if your team needs assistance.
